Shipping and returns

Shipping

Shipping is calculated by Australia Post when you check out your products. We are dedicated to shipping your items as soon as payment is received.

Express Post Upgrade

Please contact Rose after purchase if you with to use Express Post 500g/3kg Satchels. An extra payment will be required.

Contact Rose's Knitting Centre by:

• Email on rose_jf@hotmail.com
• Phone on 0418 568 742

Returns

You may return unopened items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is because of our error (for example, you have received an incorrect or defective item).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you by email of your refund once we've received and processed the returned item.

Availability For Out Of Stock Items

If the wool or item you wish to purchase is not currently in stock, it will take approximately 10 days for delivery. Please email Rose to check availability or if delivery time may be an issue at rose_jf@hotmail.com.