Privacy Policy

Effective: 15 November 2017

In this policy, "us", "we" or "our" means Rose's Knitting Centre (ABN 35116858801). This Privacy Policy sets out how we collect, use, store and disclose your personal information. 

For the purposes of this Policy, 'personal information' has the same definition as that set out in section 6 of the Privacy Act. It includes information about an individual that can be used to identify that individual, such as your name, gender, email address, address, and other contact details. It may also include financial information, including your credit card information. 

By providing personal information to us, you consent to our collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. 

We may, from time to time, review and update this Policy. All personal information held by us will be governed by the Policy that is in effect at the time. We encourage you to check this website periodically to ensure you are aware of the current Privacy Policy. 

What personal information do we collect? 

We may collect the following types of personal information:

• name; 
• mailing or street address;
• email address;
• telephone number and other contact details; 
• credit card information; 
• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• details of the products we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and respond to your enquiries; 
• any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through our website or accounts from which you permit us to collect information; 
• information you provide to us through customer services; or 
• any other personal information that may be required to facilitate your dealings with us. 

We may collect the personal information directly from you or from third parties. We may collect this information when you:

• register an account on our website; 
• purchase our products; 
• communicate with us through correspondence, chats, emails, or when you share information with us from other social applications, services or websites; 
• interact with our site, services, content and advertising.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use our website; 
• to provide you your purchased products; 
• to operate, protect, improve and optimise our website, business and our users' experience, such as to perform analytics, conduct research and for advertising and marketing; 
• to send you service, support and administrative messages, reminders, technical notices, updates and information requested by you; 
• to send you marketing and promotional messages and other information that may be of interest to you;
• to comply with our legal obligations, resolve any disputes and enforce agreements with third parties.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Do we use your personal information for direct marketing? 

We may send you direct marketing communications and information about our products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided in the communications sent to you. 

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

• our employees; 
• third party suppliers and service providers (including providers for the operation of our website and/or our business or in connection with providing our products and services to you); 
• professional advisers, dealers and agents; 
• payment system operators (eg merchants receiving card payments); and 
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law. 

Using our website and cookies 

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.

Security 

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from this Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Rose Filippin

Managing Director

rose_jf@hotmail.com

+61 418 568 742